# Get Support AI

> AI agents, copilots, auto-QA and voice AI for customer service, rated from 222 public reviews by real users. Each review is quoted word for word with a link, coded on five points (does the job, accuracy, handoff, cost, setup), and every share has a 95% interval. Products with fewer than 10 reviews mentioning a point are listed, not rated.

Add .md to any product URL for a Markdown copy with all quotes. Machine-readable shares: https://get-support-ai.com/products.json

## AI agents

Answer and resolve customer conversations without a person. Ranked by: resolves customer questions on its own.

1. [Gorgias AI Agent](https://get-support-ai.com/products/gorgias-ai-agent.md): 100% positive (21 of 21; 95% interval 85%–100%)
2. [Decagon](https://get-support-ai.com/products/decagon.md): 100% positive (10 of 10; 95% interval 72%–100%)
3. [Lyro AI Agent](https://get-support-ai.com/products/tidio-lyro.md): 95% positive (20 of 21; 95% interval 77%–99%)
4. [Freddy AI Agent](https://get-support-ai.com/products/freddy-ai-agent.md): 94% positive (16 of 17; 95% interval 73%–99%)
5. [Fin AI Agent](https://get-support-ai.com/products/intercom-fin.md): 71% positive (10 of 14; 95% interval 45%–88%)
- [Ada](https://get-support-ai.com/products/ada.md): not rated: 9 reviews found, 8 say whether it does the job (a rank needs 10)
- [Agentforce Service](https://get-support-ai.com/products/agentforce-service.md): not rated: 5 reviews found, 4 say whether it does the job (a rank needs 10)
- [Forethought AI Agents](https://get-support-ai.com/products/forethought.md): not rated: 6 reviews found, 6 say whether it does the job (a rank needs 10)
- [Sierra](https://get-support-ai.com/products/sierra.md): not rated: 0 reviews found, 0 say whether it does the job (a rank needs 10)
- [Zendesk AI agents](https://get-support-ai.com/products/zendesk-ai-agents.md): not rated: 13 reviews found, 4 say whether it does the job (a rank needs 10)

## Agent-assist copilots

Draft replies, summarize tickets and suggest articles for human agents. Ranked by: drafts and suggestions are usable.

1. [Freddy AI Copilot](https://get-support-ai.com/products/freddy-ai-copilot.md): 100% positive (13 of 13; 95% interval 77%–100%)
- [Intercom Copilot](https://get-support-ai.com/products/intercom-copilot.md): not rated: 3 reviews found, 2 say whether it does the job (a rank needs 10)
- [Zendesk Copilot](https://get-support-ai.com/products/zendesk-copilot.md): not rated: 5 reviews found, 4 say whether it does the job (a rank needs 10)

## AI quality assurance

Score every conversation against your QA scorecard. Ranked by: scores match human judgment and save review time.

1. [Observe.AI Auto QA](https://get-support-ai.com/products/observe-ai.md): 89% positive (17 of 19; 95% interval 69%–97%)
- [Level AI Auto-QA](https://get-support-ai.com/products/level-ai.md): not rated: 0 reviews found, 0 say whether it does the job (a rank needs 10)
- [Rippit (formerly MaestroQA)](https://get-support-ai.com/products/rippit.md): not rated: 2 reviews found, 1 say whether it does the job (a rank needs 10)
- [Zendesk QA](https://get-support-ai.com/products/zendesk-qa.md): not rated: 1 reviews found, 1 say whether it does the job (a rank needs 10)

## Voice AI agents

Answer phone calls end to end. Ranked by: handles calls on its own.

1. [Retell AI](https://get-support-ai.com/products/retell-ai.md): 73% positive (8 of 11; 95% interval 43%–90%)
- [NiCE Cognigy](https://get-support-ai.com/products/cognigy.md): not rated: 9 reviews found, 4 say whether it does the job (a rank needs 10)
- [Parloa](https://get-support-ai.com/products/parloa.md): not rated: 0 reviews found, 0 say whether it does the job (a rank needs 10)
- [PolyAI](https://get-support-ai.com/products/polyai.md): not rated: 0 reviews found, 0 say whether it does the job (a rank needs 10)
- [Synthflow](https://get-support-ai.com/products/synthflow.md): not rated: 7 reviews found, 3 say whether it does the job (a rank needs 10)

## Method

- [How reviews are coded](https://get-support-ai.com/method)
- [Every coded review](https://get-support-ai.com/reviews)
- [How AI support is billed](https://get-support-ai.com/billing)