# Parloa (Parloa)

Category: Voice AI agents. Public reviews about the AI: 0. Profile updated 2026-10-08.

Enterprise platform for building, testing and running AI agents that answer contact center calls.

## What it does

Parloa sells an AI Agent Management Platform for building and running customer-facing AI agents in enterprise customer service [1]. It includes an Agent Builder, Performance Lab for simulation and testing, and Parloa Lens for monitoring agents in production [2]. Parloa says its voice agents work in more than 140 languages [2]. Agents also run on web and in-app chat and on messaging channels [3].

Channels: Voice, Chat, Messaging. Works with: Contact center platforms Genesys, Amazon Connect, Cisco, Avaya, Five9, Talkdesk, Zoom Contact Center, RingCentral, Vonage and UJET; CRMs Salesforce, Microsoft Dynamics 365, HubSpot, Pipedrive and Zoho CRM; help desks Zendesk, Salesforce Service Cloud, Freshdesk, Front and ServiceNow [3].

## Handoff

Calls can be passed with warm transfers and SIP-based handoffs [3]. Agents can store key conversation outcomes and forward them to CRMs and support platforms, so the person who takes over has the context [4]. The exact fields the person receives are not published.

## Controls

- Performance Lab generates simulations from the agent's setup and tests each intent, tool call and handoff; generated tests stay in draft until a person reviews them [5].
- A/B testing runs the same tests against two versions of an agent and compares them [5].
- Recommended fixes are applied only with the customer's approval [5].
- Per-agent guardrails cover harmful or abusive content and off-topic conversations, and block attempts at social engineering, fake verification and role switching [6].
- Names, account numbers and personal details are redacted in real time; card data goes to a separate process that does not use an LLM [6].
- Configurable data retention, data residency through Parloa Zones, role-based access, multi-factor authentication, single sign-on and audit logs [6].
- Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR and the EU AI Act [6].

## Setup

Parloa says its low-code front end lets non-specialist teams build agents without the IT department [1]. Parloa says improvements can ship in days, not weeks [1]. Time to a first launch is not published.

## Billing

Per minute. Consumption pricing: per minute for voice and per interaction for chat, with rates that rise with use-case complexity and a volume package bought up front; no public prices [7].

## Vendor claims (not results)

- Parloa says customers see 70% lower cost per contact and 3x faster time to resolution [1].
- Parloa says OBI reached 99% routing accuracy for transfers while handling 1,500 calls a day [2].
- Parloa says AUTO1 Group scaled across 9 countries and 7 languages in 9 weeks [2].
- Parloa says it handles unlimited concurrent conversations [2].

## Not found in public sources

- Public per-minute or per-interaction rates
- Contract minimums
- Exact data passed to a human agent at handoff
- Public product documentation (docs require a customer login)

## Sources

1. [Parloa home page](https://www.parloa.com/), Parloa, accessed 2026-10-08
2. [AI Agent Management Platform](https://www.parloa.com/platform/), Parloa, accessed 2026-10-08
3. [Integrations](https://www.parloa.com/platform/integrations/), Parloa, accessed 2026-10-08
4. [August 2025 product release](https://www.parloa.com/blog/august-2025-product-release/), Parloa, accessed 2026-10-08
5. [Performance Lab](https://www.parloa.com/platform/performance-lab/), Parloa, accessed 2026-10-08
6. [Enterprise Security & Governance](https://www.parloa.com/platform/enterprise-security-governance/), Parloa, accessed 2026-10-08
7. [Pricing](https://www.parloa.com/pricing/), Parloa, accessed 2026-10-08

Canonical page: https://get-support-ai.com/products/parloa