# Rippit (formerly MaestroQA) (Rippit)

Category: AI quality assurance. Public reviews about the AI: 2. Profile updated 2026-10-08.

Conversation data platform, formerly MaestroQA, whose AI agents score every support conversation against your rubric.

## What it does

MaestroQA is now Rippit, from the same company [1][2]. Rippit says its QA agents can score every support conversation instead of a sample, and that rubrics, scores and calibration history carry over from MaestroQA [2]. MaestroQA's AutoQA scores tickets against a company's own criteria, built with LLM prompts, phrase matching and process rules [3]. Rippit also offers agents for churn risk, chatbot monitoring, product feedback and coaching [5].

Channels: Support tickets, Voice, Chatbots. Works with: Rippit connects to Intercom and Zendesk today [2]. MaestroQA lists a Zendesk app and data warehouse and API ingest [3].

## Controls

- Criteria are configured with LLM prompts, phrase matching and process-based logic [3]
- Users write a prompt or start from a template, test it on real tickets, and grade the AI's results side by side before launch [4]
- Users can choose to let the platform refine prompts automatically from their feedback [4]
- Calibration workflows align human and AI grading [3]
- The reasoning behind each AI-scored metric is shown [4]

## Setup

Rippit says the first agent can be built free, without a credit card or an engineer, and that MaestroQA rubrics and integrations carry over without migration [2]. It does not state a setup time.

## Billing

Usage. Free plan with 100 agent runs a month; Starter $185 a month for 300 runs; Growth $495 a month for 1,000 runs; Enterprise by quote [6]. AI credits are charged at cost with no markup [6]. MaestroQA's own pricing page asks buyers to request a quote [7]. What counts: Rippit says "An Agent Run is one execution of that workflow" [6].

## Vendor claims (not results)

- Rippit quotes Klaviyo's VP of Global Support Services saying productivity "jumped about forty percent in under twelve months" [5]
- MaestroQA says AutoQA scores 100% of tickets [3]

## Not found in public sources

- Whether a reviewer can override or dispute a single AI score
- Whether AI credits are billed on top of the Starter and Growth prices
- A list of supported channels beyond tickets, calls and chatbot conversations

## What reviewers say

- Does the job: 1 positive, 0 negative (too few to rate)
- Accuracy: 0 positive, 0 negative (too few to rate)
- Handoff to a person: 0 positive, 0 negative (too few to rate)
- Cost: 0 positive, 0 negative (too few to rate)
- Setup and upkeep: 1 positive, 0 negative (too few to rate)

> "They’ve taken the time to understand what we’ve built, listen to our feedback, and work with us to operationalize our existing QA logic and setup" (Katri P., Trustpilot, 2026-08-25: https://www.trustpilot.com/reviews/6a8d4bfefe10b6c6f48ead10)
> "Being able to query and enrich our own ticket data directly from Claude, without exporting anything first, has turned QA and analytics from a sampled, manual process into something we can run on our entire ticket population." (Justin B., Trustpilot, 2026-08-18: https://www.trustpilot.com/reviews/6a84c5b25ba1c2b5b2425412)

## Sources

1. [MaestroQA home page](https://www.maestroqa.com/), MaestroQA, accessed 2026-10-08
2. [MaestroQA is now Rippit](https://www.rippit.com/news/maestroqa-is-now-rippit), Rippit, accessed 2026-10-08
3. [AI-Powered Quality Assurance for Every Team](https://www.maestroqa.com/features/quality-assurance), MaestroQA, accessed 2026-10-08
4. [AI Platform](https://www.maestroqa.com/features/ai-platform), MaestroQA, accessed 2026-10-08
5. [Rippit home page](https://www.rippit.com/), Rippit, accessed 2026-10-08
6. [Pricing](https://www.rippit.com/pricing), Rippit, accessed 2026-10-08
7. [Pricing](https://www.maestroqa.com/pricing), MaestroQA, accessed 2026-10-08

Canonical page: https://get-support-ai.com/products/rippit