Level AI Auto-QA
Contact center QA that scores calls, chats, emails and bot conversations against your scorecard with its QA-GPT model. By Level AI.
Too few public reviews to rate. We found 0 reviews about the AI itself; a share needs 10 that mention the point. The profile below sets out what Level AI publishes.
What it does
Level AI's Auto-QA scores calls, chats, emails and bot conversations against a company's QA scorecard1. Scoring runs on QA-GPT, a language model Level AI built and trained on contact center data2. Each score comes with evidence, reasoning and quotes from the conversation1,2. The same platform handles calibration, disputes and follow-up actions1.
- Channels
- Voice, Chat, Email, Chatbots
- Works with
- Level AI's integrations page names Five9 for telephony, Intercom as a support platform, Assembled for workforce management, and Zoom, Slack, Guru and Lessonly3.
Controls
Safety and review features, as Level AI documents them.
- Teams can use their existing scorecard or start from a question library and industry rubrics1
- Hybrid scorecards mix AI-scored and human-scored questions into one score1
- Conditional logic can mark questions N/A by call type, department or earlier answers1
- Rubrics can be tested in a sandbox against real conversations before going live1
- Evaluators can override AI scores, and Level AI says those corrections recalibrate future scoring1
- Separate rubrics can be kept for human and automated reviews2
Setup
Level AI says QA-GPT does not need training on phrases and needs no long setup of tags or keywords; teams type their scorecard questions2. It does not state a setup time.
What Level AI claims
The vendor's own figures. Shown as claims; never used in a result.
- Level AI says QA-GPT evaluates over 90% of the standards and metrics scorecards cover1
- Level AI says QA-GPT covers over 85% of scorecard questions without extra configuration and has over 90% accuracy compared with a consensus of human QA managers2
- Level AI says manual and hybrid reviews are 10x faster1
- Level AI says customer QuinStreet went from manually scoring 1-2% of calls to scoring 100%1
Not found in public sources
We looked for these and could not find them.
- Public prices
- How Level AI measured the accuracy figure
- Integrations with help desks other than Intercom
Billing
By contractNot published; sold by contract through a demo request1.
Ask what counts as a billable outcome, and whether there is a minimum commitment.
Reviews found
- About the AI
- 0
- Sources
- 0
- Collected
- Oct 8, 2026
Where we looked
- TrustRadius level-ai: 2 ratings, no review text shown
- Trustpilot thelevel.ai: no page (404)
- SourceForge Level AI: no reviews
- PeerSpot Level AI: no reviews
- Zendesk Marketplace Level AI QA Assist: 403
- G2 / Capterra / GetApp / Software Advice / Gartner Peer Insights: 403
- AWS Marketplace: no listing found
- Reddit: no threads found
Also in Auto-QA
Markdown copy: level-ai.md. Something wrong? See corrections. Get Support AI is not affiliated with Level AI.