Data222 reviews
Every coded review
Each quote links to the original review. The five codes are ours: + positive, − negative, blank not mentioned. If you think a code is wrong, see corrections.
Ada · Agentforce Service · Decagon · Fin AI Agent · Forethought AI Agents · Freddy AI Agent · Freddy AI Copilot · Gorgias AI Agent · Intercom Copilot · Lyro AI Agent · NiCE Cognigy · Observe.AI Auto QA · Retell AI · Rippit (formerly MaestroQA) · Synthflow · Zendesk AI agents · Zendesk Copilot · Zendesk QA
Ada
9 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “Pricing could be more competitive for the services provided.” | Biotechnology | G2 (via AWS Marketplace)2026-10-02 · 3/5 | + | − | + | ||
| “The bot isn't programmed well and seems to be purely an interface to prevent customers liaising with support teams.” | Furdeco | Trustpilot2026-09-18 · 1/5 | − | − | |||
| “Ada automatically resolves common queries and escalates complex or sensitive issues to a live agent, ensuring customers receive the right level of support without unnecessary delays.” | Tassavour S. | AWS Marketplace2026-07-04 · 4.5/5 | + | + | + | ||
| “What stands out for me is its ability to handle conversations automatically while still passing complex issues to humans when needed without breaking the flow.” | Shadrach C. | PeerSpot (via AWS Marketplace)2026-05-31 · 4/5 | + | + | + | ||
| “Ada handles the majority of those inquiries, so our team is able to handle the big stuff.” | Danielle G. | G2 (via AWS Marketplace)2026-05-29 · 5/5 | + | + | + | ||
| “I find Ada very well made and easy to use and administer.” | Richard H. | G2 (via AWS Marketplace)2026-05-01 · 5/5 | + | + | |||
| “For things like Playbooks, I've found that once a user is engaged in a playbook process they're sometimes 'stuck' in it.” | Victor W. | G2 (via AWS Marketplace)2026-02-19 · 4.5/5 | + | − | + | ||
| “They tried to take us to court to pay for months we did not use after not using their crap service which reports incorrect figures and doesn't report accurately at all.” | Seema | Trustpilot2026-02-13 · 1/5 | − | ||||
| “It repeatedly asks you to resubmit the same information over and over, and cannot understand what you are asking.” | Euan T. | Trustpilot2025-08-09 · 1/5 | − | − |
Agentforce Service
5 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “The AI assistance is particularly helpful for resolving issues more efficiently and maintaining a consistent service experience.” | Sumith K. | G2 (via AWS Marketplace)2026-09-30 · 4.5/5 | + | − | |||
| “It also solves the issue of slow response times by using AI to handle repetitive questions” | Som r. | G2 (via AWS Marketplace)2026-09-29 · 3.5/5 | + | ||||
| “I also love that the AI pulls live customer data, like past purchases and active orders, directly from the CRM, ensuring answers are accurate rather than generic.” | Adi J. | G2 (via AWS Marketplace)2026-09-27 · 4/5 | + | + | − | − | |
| “I find a problem with the responses from the Agentforce Service, as they are too programmatic and have broad limits, which do not meet my needs for a more natural interaction.” | Anonymous | G2 (via AWS Marketplace)2026-09-22 · 3.5/5 | |||||
| “It can accurately understand the full context of customer requests” | Verified User, Administrator in Information Technology, 1001-5000 employees | TrustRadius2026-02-13 · 4.5/5 | + | + |
Decagon
10 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “Sometimes the AI needs additional context or a human agent to step in, so better handling of edge cases and smoother handoffs would make the support workflow more efficient.” | Akash R. | G2 (via AWS Marketplace)2026-09-03 · 4.5/5 | + | − | |||
| “One thing I think Decagon could improve is the accuracy and consistency of responses in some situations.” | Akash K. | G2 (via AWS Marketplace)2026-08-26 · 5/5 | + | − | |||
| “The initial setup was fairly straightforward, and the platform was intuitive enough to get started without a lot of friction.” | Sumedha R. | G2 (via AWS Marketplace)2026-08-21 · 4/5 | + | − | + | ||
| “If I notice any problems or mistakes in company policies, I find that the resolutions provided by Decagon might not be proper and correct.” | CA Rahul B. | G2 (via AWS Marketplace)2026-08-20 · 4.5/5 | + | − | − | ||
| “It may make mistakes or misunderstand unusual customer problems , so a human support agents may be still be needed” | Jatin K. | G2 (via AWS Marketplace)2026-08-13 · 4.5/5 | + | − | |||
| “It handles a large volume of routine requests quickly while giving our team the flexibility to step in when human attention is needed.” | Krishan Y. | G2 (via AWS Marketplace)2026-08-12 · 5/5 | + | + | |||
| “Sometimes the responses need to be reviewed or corrected by a human, especially when the conversation requires deeper context.” | Subhashree S. | G2 (via AWS Marketplace)2026-08-10 · 4.5/5 | + | − | − | ||
| “Sometimes the client’s issues aren’t understood, and the response comes back about something else.” | abhay c. | G2 (via AWS Marketplace)2026-07-31 · 5/5 | + | − | |||
| “At the beginning, you need to review the responses quite closely to make sure they match your tone and business rules.” | Logistics and Supply Chain | G2 (via AWS Marketplace)2026-07-28 · 4.5/5 | + | − | |||
| “The UI during monitoring and conversations can feel a bit overwhelming, and navigation sometimes forces me to drill down into specific interactions because I have to do so many clicks.” | Adam R. | G2 (via AWS Marketplace)2026-07-21 · 4/5 | + | − |
Fin AI Agent
25 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “However, this again comes back to the underlying issue: Fin does not sufficiently understand or act on time. It does not clearly recognize when we are actually closed.” | Tonje N. M. | Intercom Community2026-05-29 | − | − | |||
| “I would like to to answer the customer’s question and not give extra information unless absolutely relevant. However, no matter what guidance I give, it will not stop this behavior.” | Gerrit H. | Intercom Community2026-05-22 | − | ||||
| “No amount of escalation guidance refining is working. Fin should be able to handle this, no?” | Heather W. | Intercom Community2026-05-19 | − | − | |||
| “We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.” | בן ג. | Intercom Community2026-05-06 | − | ||||
| “It took too much time and effort, but it got us to 75% resolution rate, before we even implemented Fin Procedures.” | fatia | Intercom Community2026-05-05 | + | − | |||
| “Whilst some of the assumed resolved conversations are resolved, a lot of them are not.” | Lo W. | Intercom Community2026-04-16 | − | ||||
| “The native analytics are helpful directionally, but they don’t really surface where things are breaking down in a meaningful way” | Katee S. | Intercom Community2026-04-15 | − | ||||
| “Nothing works—Fin still leaks specific suggestions in preview tests and responses.” | Peter G. | Intercom Community2026-03-19 | − | − | |||
| “A simple example is related to our pricing - FIN keeps telling users our 2025 pricing, while the content is updated to 2026 content - FIN literally is stuck in the past.” | Artjom J. | Intercom Community2026-02-05 | − | − | |||
| “I have been struggling lately with our bot giving completely wrong and false information to our customers on topics that need to be answered with accuracy.” | Camille D. | Intercom Community2026-02-04 | − | − | |||
| “We sync one of our event pages that has details and Fin would call out days in the past.” | Gerald P. | Intercom Community2026-02-04 | − | ||||
| “In some cases, Fin provides very long replies that are factually incorrect or off-topic , even though the underlying content and instructions haven’t changed.” | Gustav R. | Intercom Community2026-01-26 | − | ||||
| “We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.” | Benjamin R. | Intercom Community2026-01-23 | + | − | |||
| “As an example, I have gotten pretty good results from adding this prompt to the “Other” category under guidance. It took a lot of trial and error.” | Kevin K., Product Manager | Intercom Community2025-12-16 | + | − | |||
| “We also have been running into this. Nothing in the event log shows guidance escalating to a team member and Fin has no involvement from the start.” | Nina A. | Intercom Community2025-12-01 | − | ||||
| “If the user responds with something like “No,” FIN ignores the first escalation message and treats the user’s “No” as a signal to close the chat.” | Arg | Intercom Community2025-12-01 | − | ||||
| “I have had a handful of these cases over the last few weeks and I already tried to set up a Guidance but it does not reliably prevent Fin from inventing things.” | Sarah25 | Intercom Community2025-11-27 | − | − | |||
| “Overall, Intercom has been great and Fin is performing even better than our initial expectations.” | Adam B. | Intercom Community2025-11-18 | + | ||||
| “The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed.” | Premier Fabrics | Shopify App Store2025-08-29 · 5/5 | + | + | |||
| “My CX is ~70% YTD and the past couple of months for a deflection rate of 60-65%. For Chat only.” | Dhawal T. | Intercom Community2025-08-26 | + | ||||
| “It answers about 2/3 of incoming questions, can escalate to the humans as needed, and scales great.” | Hacker News user | Hacker News2025-08-19 | + | + | |||
| “No matter how I phrase it or how many ways I repeat it, Finn will “behave” for a while and then go back to replying, mostly embarrassing nonsense responses.” | Adam T. | Intercom Community2025-07-29 | − | − | − | ||
| “you can use their FIN AI to lower the amount of cases where human support is needed” | M. | Trustpilot2025-05-30 · 5/5 | + | ||||
| “Here our average is around 55-60% from the past week, in around 3000 conversations, i dont know if this helps you guys.” | Frederik H. | Intercom Community2024-12-04 | + | ||||
| “Here we have a csat aprox 85%. We have evolved significantly after a major task force dedicated to reviewing and maintaining snippets—it was our greatest success.” | Graziela | Intercom Community2024-11-21 | + |
Forethought AI Agents
6 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “I find myself having to do a lot of work to train it to give better summary answers.” | Dashiel M. | Trustpilot2026-02-25 · 3/5 | − | − | − | ||
| “Completely useless. Bots just give out information already available on their customer's sites, even if incorrect. Will not assist me to contact someone.” | Thomas P. | Trustpilot2025-11-16 · 1/5 | − | − | − | ||
| “not answering what i asked for it do what it want when it want, bring back humans to work not this bullshit” | harelpro g. | Trustpilot2025-10-20 · 1/5 | − | − | |||
| “However it never put me through support and kept going in circles asking the same questions, along the lines of "did this help?"” | Customer | Trustpilot2024-11-25 · 1/5 | − | − | |||
| “Piece of garbage technology. Products like this are the most important reason why GenAI will fail.” | RS | Trustpilot2024-11-22 · 1/5 | − | ||||
| “Probably the least helpful invention by humankind. If I ever see this software on your website or app, I am not business with you.” | Farzana C. | Trustpilot2024-10-03 · 1/5 | − |
Freddy AI Agent
20 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “The Freddy AI operates quite effectively when it is functioning properly.” | Retail | G2 (via AWS Marketplace)2026-09-10 | + | − | |||
| “So when they log in, the chatbot responds based on our FAQ, and they get serviced on the spot.” | reviewer2879631 | PeerSpot (via AWS Marketplace)2026-08-09 · 4.5/5 | + | + | |||
| “When our human agents are busy, the AI chatbot takes over, sifting through and answering simple queries to enhance our customer engagement.” | Moses K. | PeerSpot (via AWS Marketplace)2026-07-31 · 3.5/5 | + | + | |||
| “FreshChat has positively impacted my organization by decreasing the amount of emails that the CSM has to get involved in because the AI is able to either answer or triage more effectively.” | reviewer2881437 | PeerSpot (via AWS Marketplace)2026-07-29 · 4/5 | + | + | |||
| “For example, when clients send a message, the AI is able to respond to them as soon as possible.” | Stewart A. | PeerSpot (via AWS Marketplace)2026-06-23 · 5/5 | + | + | |||
| “Regarding the accuracy and reliability of Freshdesk Omni's AI output, as I mentioned earlier, it is not very accurate, and sometimes it generates content that is out of context.” | Benjamin O. | PeerSpot (via AWS Marketplace)2026-06-17 · 4.5/5 | − | ||||
| “the cost has been saved because of using fewer employees to respond to tickets and using AI to send auto-responses that are solutions to technical questions clients ask.” | BahatiAsher F. | PeerSpot (via AWS Marketplace)2026-06-16 · 4/5 | + | + | |||
| “The LLMs provided have very few AI units. It should offer a better limit for each agent call, or reduce the AI units required per call.” | Akshat K. | G2 (via AWS Marketplace)2026-06-05 · 4.5/5 | − | + | |||
| “FreshChat's best features include its AI chatbot, which is excellent.” | Vikas K. | AWS Marketplace2026-06-04 · 3.5/5 | + | ||||
| “The AI-powered chatbots are also useful for handling routine questions right away, which helps reduce the workload on support agents.” | Siddharth O. | G2 (via AWS Marketplace)2026-04-28 · 3.5/5 | + | ||||
| “it also includes Freddy Agent to answer queries on demand and support customers 24/7.” | Ganapathi K. | G2 (via AWS Marketplace)2026-04-23 · 3/5 | + | ||||
| “I appreciate the AI integration through Freedly AI, which aids in chatbot automation and quick responses for basic customer handling.” | Mandip P. | G2 (via AWS Marketplace)2026-04-20 · 4/5 | + | ||||
| “It allows for less direct human contact with users by relying on automation and AI.” | Information Technology and Services | G2 (via AWS Marketplace)2026-03-06 · 4.5/5 | + | + | |||
| “Freshdesk Omni does it with the AI tool, hence saving cost and able to serve a lot of customers simultaneously.” | Yilawah S. | AWS Marketplace2026-02-13 · 4/5 | + | + | |||
| “1 AI powered Chat bots, help in time saving and efficiency.” | Primary/Secondary Education | G2 (via AWS Marketplace)2026-01-21 · 3.5/5 | + | ||||
| “Training AI is a little difficult and understanding the reports is a little confusing.” | Vallinayagam G. | G2 (via AWS Marketplace)2025-09-17 · 5/5 | − | ||||
| “The most valuable features of Freshdesk that I have found useful are the quick and automated customer handling that uses AI and self-service options” | Riendi P. | AWS Marketplace2025-08-15 · 4.5/5 | + | ||||
| “we want to switch as many users as possible to self serve and Freshdesk's Freddy AI has helped with that a lot.” | Higher Education | G2 (via AWS Marketplace)2025-06-18 · 3.5/5 | + | ||||
| “We would greatly appreciate it if the AI chat agent could be more advanced and intelligent.” | Brian K. | G2 (via AWS Marketplace)2025-01-17 · 4.5/5 | − | ||||
| “Freddy AI features helped to deflect queries, boost agent and admin productivity.” | Hospital & Health Care | G2 (via AWS Marketplace)2024-10-24 · 5/5 | + |
Freddy AI Copilot
14 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “AI Copilot Freddy and delivery speed help my team because the best feature is when AI Freddy closes empty tickets automatically.” | Iurii E. | AWS Marketplace2026-04-30 · 4/5 | + | ||||
| “Freshchat needs work more on AI as Freddy AI is a very basic tool and needs more automation.” | Pratik Y. | G2 (via AWS Marketplace)2025-12-10 · 4.5/5 | + | ||||
| “I find it beneficial that I can utilize AI for drafting responses, which helps manage customer satisfaction and improves business operations.” | Milan G. | G2 (via AWS Marketplace)2025-12-10 · 5/5 | + | ||||
| “The Freddy AI Copilot is the actual game changer that it assists with summaries, reply suggestions, and even live translations, which allow working with tickets to be quicker and more precise.” | Anand D. | G2 (via AWS Marketplace)2025-10-12 · 4.5/5 | + | + | |||
| “Features like canned responses, Freddy AI suggestions, and automated workflows also cut down repetitive tasks, so I spend less time typing the same replies and more time handling complex issues.” | Bolaji A. | G2 (via AWS Marketplace)2025-09-04 · 4.5/5 | + | ||||
| “Automatic translation done via AI is still a hit or miss key point with Freshdesk” | Mircea N. | G2 (via AWS Marketplace)2025-08-27 · 5/5 | − | ||||
| “We are also utilizing FreddyAI more-so in the past few months to help our Tech Agents be more productive.” | Payton B. | G2 (via AWS Marketplace)2025-08-22 · 4/5 | + | ||||
| “One of the standout features of Freshdesk is Freddy AI, which has demonstrated significant value and effectiveness in composing and drafting emails for various communications and responses.” | Sushmit S. | G2 (via AWS Marketplace)2025-07-08 · 4/5 | + | ||||
| “The AI-powered suggestions and auto-responses have also helped us respond more efficiently, especially during high-volume periods.” | Tonya S. | G2 (via AWS Marketplace)2025-06-24 · 1/5 | + | ||||
| “The AI integration has significantly improved resolution numbers and times. Freddy is super helpful as well, no need for Grammarly.” | Tayler B. | G2 (via AWS Marketplace)2025-06-19 · 4.5/5 | + | ||||
| “Freddy improves our responses and Canned responses save time.” | Jenny P. | G2 (via AWS Marketplace)2025-01-17 · 4/5 | + | ||||
| “Freddy AI which is a new service being added. Its a biggest solution ever to the front line agents.” | Consumer Goods | G2 (via AWS Marketplace)2025-01-16 · 5/5 | + | ||||
| “Freshdesk for me benefited when freddy came in. It helped to beautify the responses given to users which also indeed helped to provide timely response” | Health, Wellness and Fitness | G2 (via AWS Marketplace)2024-12-22 · 5/5 | + | ||||
| “Freddy AI has proven highly effective in composing and drafting email responses, streamlining communication, and improving response quality.” | Automotive | G2 (via AWS Marketplace)2024-11-07 · 5/5 | + |
Gorgias AI Agent
25 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “The gorgias AI agent is amazing and has really relieved pressure from our customer services department.” | HARBOUR LIFESTYLE | Shopify App Store2026-09-25 · 5/5 | + | ||||
| “The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues.” | Maud's | Shopify App Store2026-09-08 · 5/5 | + | ||||
| “Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them.” | Inkkas | Shopify App Store2026-09-02 · 5/5 | + | + | |||
| “The AI Agent handles customer questions quickly and accurately, especially order tracking and shipping updates.” | Devoción Coffee | Shopify App Store2026-08-19 · 5/5 | + | + | |||
| “What's most exciting lately are their new AI features, especially the AI Shopping Assistant. It's made the case, with our own numbers, that customer support can be a revenue driver” | TUSHY | Shopify App Store2026-08-14 · 5/5 | + | ||||
| “Skills is a great new feature, although there is still AI slip where it fails to follow precise instructions and wording” | Motohaus B2B | Shopify App Store2026-08-05 · 5/5 | + | − | |||
| “At 1.50 USD per AI conversation I cannot justify switching it on - if customers actually use it, that is a four-figure bill at the end of the month.” | GPerformance | Shopify App Store2026-07-31 · 2/5 | − | ||||
| “The AI agent has been amazing for our team, and it seems like they're continuing to make aggressive improvements to it.” | Grow Fragrance | Shopify App Store2026-07-29 · 5/5 | + | ||||
| “The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform.” | VIOLETTE_FR | Shopify App Store2026-07-10 · 5/5 | + | + | |||
| “The AI shopping assistant was efficient and made it easy for a customer to purchase an accessory on our website. So far, we're very satisfied with its performance.” | Unagi | Shopify App Store2026-07-07 · 4/5 | + | ||||
| “The amount of resolutions that the ai is able to achieve via chat or email is a little scary sometimes to me.” | Kit-Cat Klock | Shopify App Store2026-07-06 · 5/5 | + | ||||
| “I have ads in 3 places to pay extra for an AI agent that hallucinates more than I did in college” | PatchPanel | Shopify App Store2026-07-06 · 1/5 | − | ||||
| “We wanted to install it and got stuck training the AI (which is 2025 type of workflow prompt training, a bit behind what AI can do in 2026)” | CALASWIM | Shopify App Store2026-06-23 · 3/5 | − | − | |||
| “Definitely takes some configuring after onboarding process to refine knowledge base. The team does have to monitor closely during this period but overall we've really enjoyed onboarding with Gorgias AI.” | Free Fly Apparel | Shopify App Store2026-06-22 · 4/5 | + | − | |||
| “The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking, WISMO and shipping updates, without needing human intervention.” | Seido Knives | Shopify App Store2026-06-08 · 5/5 | + | ||||
| “Our automation rate is up over 65% with the AI Shopping Assistant, bringing in more revenue, keeping our resolution time down, and saving the team the time to work on the tickets that need a human touch the most.” | Beekman 1802 | Shopify App Store2026-06-08 · 5/5 | + | ||||
| “The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets.” | Carbon38 | Shopify App Store2026-06-02 · 5/5 | + | ||||
| “It has done a fantastic job resolving tickets with accuracy and efficiency. I love how quickly customers are responded to. This feature alone makes the app well worth the minimal cost.” | Pine & Pepper | Shopify App Store2026-05-29 · 5/5 | + | + | + | ||
| “It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance.” | Jeune Premier | Shopify App Store2026-05-21 · 5/5 | + | + | |||
| “While the AI works really well as a support tool, it still performs best with human oversight to keep things accurate and on tone when needed.” | Supergut | Shopify App Store2026-05-20 · 5/5 | + | ||||
| “While the AI is not always fully accurate yet due to occasional hallucinations, we’re hopeful ongoing improvements will help it provide accurate and helpful support the vast majority of the time.” | Ramy Brook | Shopify App Store2026-05-20 · 4/5 | + | − | |||
| “The AI only gets better as it learns and when you understand it is a learning process, the easier it becomes to manage.” | Binkybro | Shopify App Store2026-05-19 · 5/5 | + | ||||
| “Launching the AI agent has been incredibly beneficial in automating tickets being creating and getting inquiries answered fast.” | Wigs.com | Shopify App Store2026-05-12 · 5/5 | + | ||||
| “Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it.” | City Strength | Shopify App Store2026-05-11 · 5/5 | + | ||||
| “I love the AI agent feature and it has helped us with a lot with productivity and efficiency.” | Ouidad | Shopify App Store2026-05-11 · 5/5 | + |
Intercom Copilot
3 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “Our copilot constantly misses on internal docs, and simply says it could not find anything or provides irrelevant recommendations, how can this be improved?” | HugoRm | Intercom Community2026-10-01 | − | − | |||
| “I just tried Copilot and it seems like the right tool, however it needs to be very much improved. I tried a few questions and it could never find content from conversations.” | Louis-Philippe T. | Intercom Community2025-05-30 | − | ||||
| “If you’re talking internal employees that aren’t your Customer Support Team, it can be costly to assign them a full inbox seat for them to utilize copilot.” | Trevor | Intercom Community2025-05-30 | − |
Lyro AI Agent
25 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “I am flabbergasted by all the features of Tidio Lyro. I am very pleased.” | Wheelchairs Oasis LLC | Shopify App Store2026-10-06 · 5/5 | |||||
| “Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually.” | Happy Hygge Gifts | Shopify App Store2026-09-16 · 5/5 | + | ||||
| “Lyro has also been a valuable tool for our team and continues to play an important role as we expand our use of AI within customer support.” | lunavia | Shopify App Store2026-09-15 · 5/5 | + | ||||
| “Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide.” | Moonchild Skunkworx | Shopify App Store2026-08-24 · 5/5 | + | + | |||
| “The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.” | Heaven Life Wellness | Shopify App Store2026-08-21 · 5/5 | + | + | |||
| “Me ha aportado a mi canal de negocio ya que me apoya a obtener ventas desde el chat bot sin que yo responda las preguntas” | Olnatura Just | Shopify App Store2026-07-22 · 5/5 | + | ||||
| “The AI chatbot answers common customer questions instantly, which saves our team a lot of time and helps customers get answers even outside business hours.” | The Fire Alarm Supplier | Shopify App Store2026-07-18 · 5/5 | + | ||||
| “Great app. Especially the AI part. It handles different languages and successfully converts sales.” | Barkodim Israel 🇮🇱 ברקודים ישראל | Shopify App Store2026-07-09 · 5/5 | + | ||||
| “I run Tidio on several Shopify stores and the AI Chatbot converts customers without needing real agents. It makes small mistakes sometimes but these can be remedied by adding correct knowledge.” | Κωδικοί Ελλάδας 🇬🇷 | Shopify App Store2026-07-06 · 5/5 | + | − | |||
| “A inteligência artificial aprende rapidamente sobre nossos produtos, conduz as vendas de forma eficiente e responde às dúvidas dos clientes com muita precisão.” | iSinaliza.com | Shopify App Store2026-07-03 · 5/5 | + | + | + | ||
| “The chatbot also saves time by answering common questions when our team is busy.” | dr.SK Skincare | Shopify App Store2026-06-26 · 5/5 | + | ||||
| “They make it easy to integrate live chat and AI responses, and the app is also easy to use.” | Stimulate Recovery | Shopify App Store2026-06-19 · 5/5 | + | ||||
| “At first, the bot was not very intelligent, but after training, it works better.” | Albatross Industry | Shopify App Store2026-06-14 · 5/5 | + | ||||
| “Ottimo Ai bot per aiutare i tuoi clienti nella navigazione del sito e a convertire e risolvere problemi” | Bruno Calzature | Shopify App Store2026-06-12 · 5/5 | + | ||||
| “User friendly, Lyro is helpful. The phone app could be better, a tad difficult to navigate compared to desktop” | BarrierBoss™ | Shopify App Store2026-06-11 · 4/5 | + | ||||
| “a month later and we are back as the Lyro Livechat agent is just too and solved so many queries before they even became an email ticket” | Royalcraft | Shopify App Store2026-06-11 · 5/5 | + | ||||
| “this one was easy from day one. Our whole team picked it up fast and our customers seem to actually like chatting with it.” | VEXAN® | Shopify App Store2026-06-11 · 5/5 | + | + | |||
| “It needs fine tuning but that is on me. Lots of work but I wish it was able to update knowledge easier like chatGPT.” | H&S Motorsports, LLC. | Shopify App Store2026-06-11 · 5/5 | − | ||||
| “der KI-Agent beantwortet einen Großteil der Standardfragen (Versand, Rabatte, Produktberatung) zuverlässig und rund um die Uhr – das spart uns als kleines Team enorm viel Zeit.” | HanseGrow GmbH | Shopify App Store2026-06-05 · 5/5 | + | + | + | + | |
| “Great implementation to have questions about our products answered quicker. AI chatbot is easy trainable and the whole system is very understandable.” | JZ Recording Equipment | Shopify App Store2026-05-29 · 5/5 | + | + | |||
| “Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained upfront.” | Direct Discount Furniture & Mattress LLC | Shopify App Store2026-05-21 · 1/5 | − | − | |||
| “My costumers are very happy and they enjoy the presence of the chatbot. It is also the cheapest option out there.” | Arthur & Co. | Shopify App Store2026-05-21 · 5/5 | + | + | |||
| “Tidio ease of setup and customization is excellent. Chatbot is non-intrusive for browsing customers yet ready to provide specific information and products as requested.” | Gaming Haven | Shopify App Store2026-05-16 · 5/5 | + | + | |||
| “Koppelt makkelijk en snel en je kunt de Chatbot leren hoe deze moet antwoorden.” | Zabi Hair | Shopify App Store2026-05-05 · 5/5 | + | ||||
| “The chatbot gives great answers, and the email recommendations for reply emails are spot on most of the time too.” | Mobility Plus | Shopify App Store2026-04-30 · 5/5 | + | + |
NiCE Cognigy
9 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “I didn't experience any major crashes or reliability issues while building and testing conversational flows.” | S S., Conversational AI developer, tech services company, 1,001-5,000 employees | PeerSpot2026-07-17 · 4/5 | + | ||||
| “it automates the most complicated tasks that need manual intervention in everyday jobs” | Asishpati A., Technical Manager, tech vendor, 10,001+ employees | PeerSpot2026-07-17 | + | ||||
| “Cognigy.AI Platform is a very easy tool to configure and understand” | Vishalbabu M., management consulting, tech vendor, 10,001+ employees | PeerSpot2026-07-17 | + | ||||
| “Creating flows is very simple because you can change the language” | Project Manager, tech vendor, 10,001+ employees | PeerSpot2026-07-13 | + | ||||
| “Cognigy.AI Platform is easy to learn and has fewer nodes, but it impacts the building of quick flows significantly.” | Senthil K., Technical Architect, outsourcing company, 1,001-5,000 employees | PeerSpot2026-07-12 · 4.5/5 | |||||
| “Since implementing Cognigy.AI Platform, the containment rate has improved.” | Senior Analyst, tech vendor, 10,001+ employees | PeerSpot2026-07-06 | + | ||||
| “Understanding users' requests and intents regarding when they want their input was very challenging as well.” | AI Engineer, transportation company, 10,001+ employees | PeerSpot2026-07-03 · 4/5 | − | ||||
| “It wasted your time by implementing useless non working chat bots in all kinds of websites to replaces humans.” | Rogier M. | Trustpilot2026-06-21 · 1/5 | − | ||||
| “the quality of the chat is really good, though the setup complexity and pricing clarity have to be improved” | Product Manager, tech vendor, 11-50 employees | PeerSpot2026-06-10 | + | − | − |
Observe.AI Auto QA
19 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “The AI-powered conversation analysis reduces the need to manually review calls, making it much easier to identify trends, coaching opportunities and areas for improvement.” | Callum R. | G2 (via AWS Marketplace)2026-09-30 · 4/5 | + | − | + | ||
| “I've also found that AI-generated insights aren't always perfect, especially when a conversation has a lot of context, industry-specific terminology, or an unusual customer query.” | Izzy H. | G2 (via AWS Marketplace)2026-09-15 · 4/5 | + | − | + | ||
| “It helps me reduce the time needed for manual reviews and makes it easier to understand customer feedback.” | Abhishek S. | G2 (via AWS Marketplace)2026-08-28 · 5/5 | + | + | |||
| “Its call analysis and quality monitoring features help me spot trends, highlight coaching opportunities, and improve agent performance without requiring extensive manual review.” | Tariq | G2 (via AWS Marketplace)2026-08-27 · 4.5/5 | + | + | |||
| “Transcription, sentiment detection, and identifying specific moments in conversations aren't always accurate, so the results sometimes need manual verification.” | Subhashree S. | G2 (via AWS Marketplace)2026-08-20 · 4.5/5 | + | − | − | ||
| “It struggles with word detection when there are heavy accents, background noise, or overlapping speech, which then leads to issues with downstream evaluation.” | Shaunak J. | G2 (via AWS Marketplace)2026-08-14 · 3/5 | + | − | + | ||
| “Certain features may require additional training and customization, and occasional inaccuracies in AI-generated insights can require manual review and validation.” | Ayush A. | G2 (via AWS Marketplace)2026-08-14 · 5/5 | + | − | − | ||
| “The 100% analysis eliminates the blind spots of manual evaluations based on simple samples.” | Geraud S. | G2 (via AWS Marketplace)2026-08-12 · 5/5 | + | − | |||
| “I like Observe.AI for its standout ability to analyze 100% of customer interactions through automated quality assurance. This feature leads to a massive time reduction” | Ranganath D. | G2 (via AWS Marketplace)2026-08-09 · 4/5 | + | + | |||
| “The accurate transcription and analysis have made our QA process much more efficient, allowing quick review of transcripts and focusing on key interactions.” | Krishan Y. | G2 (via AWS Marketplace)2026-08-04 · 5/5 | + | + | |||
| “I like how it evaluates my customer interactions and reduces the time spent on manual quality assurances, which helps with a lot of things.” | Matshediso R. | G2 (via AWS Marketplace)2026-07-29 · 5/5 | + | + | |||
| “The initial auto-scoring and workflow configuration often require significant tuning to avoid false compliance flags, especially when dealing with custom industry jargon or thick accents.” | Mitali V. | G2 (via AWS Marketplace)2026-07-23 · 5/5 | + | − | − | − | |
| “the AI is not intelligent enough to determine tone correctly at a high enough percentage to use that in our AQA” | Entertainment | G2 (via AWS Marketplace)2026-07-23 · 4/5 | − | − | |||
| “It eliminates the manual effort of reviewing calls, ensures consistent quality evaluations, and helps improve agent performance.” | Mohit S. | G2 (via AWS Marketplace)2026-07-21 · 3.5/5 | + | + | |||
| “It grades our calls for us instead of manually listening to each call. It gives us a better picture about a CSR performance if a problem is a one-off or is a pattern.” | Telecommunications | G2 (via AWS Marketplace)2026-07-17 · 5/5 | + | ||||
| “sometimes it marks errors that are not due to following very random patterns” | Guadalupe X. | G2 (via AWS Marketplace)2026-07-04 · 4.5/5 | + | − | |||
| “The evaluation of our interactions is made efficient and professional through a consistent and automated approach” | Ifeoma E. | G2 (via AWS Marketplace)2025-10-20 · 4.5/5 | + | − | |||
| “It regularly underperformed compared to a human QA team paired with a small in-house script written by engineering plus or minus some UI functionality.” | James G. | G2 (via AWS Marketplace)2025-08-09 | − | − | − | − | |
| “We've seen instances where the system flags false positives, often due to words that sound similar to profanity but are actually appropriate in context.” | Sammy P. | G2 (via AWS Marketplace)2025-07-23 · 4.5/5 | + | − |
Retell AI
24 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “I have an issue with retell Ai batch calling not making outbound calls but no one here to help.” | M S. | Trustpilot2026-07-08 · 1/5 | − | ||||
| “This software is so good i have been using it for my latest project and couldn't recommend them any more.” | Luke S. | Trustpilot2026-06-18 · 5/5 | |||||
| “Been using the product for over a year, really love it!” | Li | Trustpilot2026-05-14 · 5/5 | |||||
| “the latency of the model didnt support fast paced conversations.” | David H. | Trustpilot2026-03-24 · 3/5 | − | ||||
| “Highly advanced AI calling software for retail, though with slight latency.” | Rhea A. | Trustpilot2026-03-24 · 5/5 | |||||
| “I've been trying to make outbound calls to Turkey (+90) for days and every single call fails immediately” | Abdulselam A. | Trustpilot2026-03-11 · 1/5 | − | ||||
| “Very cheap and a good control over everything” | Marcos V. | Trustpilot2026-02-10 · 5/5 | + | ||||
| “I build a lot of ai voice agents for busineses and I found that it works well for all of them.” | Ritik K. | Trustpilot2026-02-10 · 5/5 | + | ||||
| “Overall, it’s a solid platform with strong potential that keeps getting better over time.” | Anatoli | Trustpilot2026-02-10 · 5/5 | |||||
| “With Retell AI it was 10 minutes to have an active bot doing exactly what I needed.” | Jake B. | Trustpilot2026-02-09 · 5/5 | + | + | |||
| “In my opinion, Retell has the best user experience and proven stability.” | Christian L. | Trustpilot2026-02-09 · 5/5 | + | ||||
| “What really sets Retell apart is how well it handles real conversation” | Trustpilot reviewer | Trustpilot2026-02-09 · 5/5 | + | ||||
| “Probably the best AI caller I've used. Simple and advanced at the same time. highly recommend” | G K | Trustpilot2026-02-09 · 5/5 | + | ||||
| “super easy to use, detailed docs and very simple node style call flow editing. A++!” | Steve S. | Trustpilot2026-02-09 · 5/5 | + | ||||
| “No convoluted reseller models, no price inflation, no unnecessary middleware - just a platform that works seamlessly.” | Vic | Trustpilot2026-02-09 · 5/5 | + | ||||
| “The service is relatively easy to use, and does exactly what it promises. Very happy.” | Kurt | Trustpilot2026-02-09 · 5/5 | + | + | |||
| “Something that I loved in Retell is its human like voice and low latency.” | Pradhyun | Trustpilot2026-02-08 · 5/5 | + | ||||
| “This app has completely automated our initial client touchpoints and phone inquiries” | Visual Branding | Trustpilot2026-02-07 · 5/5 | + | ||||
| “I like the cost as it is very cost effective and I plan on using this platform for a host of things.” | Rasheem G. | Trustpilot2026-02-07 · 5/5 | + | ||||
| “all the tools and ways I'm able to configure an agent so well it's indistinguishable from a person.” | Elijah W. | Trustpilot2026-02-07 · 5/5 | + | ||||
| “The voice detection, accuracy, and efficiency are much better than those of other platforms.” | Mohsin I. | Trustpilot2026-02-06 · 5/5 | + | ||||
| “Improvements could be made to the range of UK English voices available as most of the voices are American” | Denis D. | Trustpilot2026-02-05 · 4/5 | |||||
| “Retell has helped me so much with my company. I dont need 3 people handling phone calls anymore!” | Alan | Trustpilot2026-02-05 · 5/5 | + | ||||
| “extremely natural Human like voice AI. The interface is easy and self-guiding which makes setup easy.” | Maestro Growth | Trustpilot2026-02-04 · 5/5 | + |
Rippit (formerly MaestroQA)
2 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “They’ve taken the time to understand what we’ve built, listen to our feedback, and work with us to operationalize our existing QA logic and setup” | Katri P. | Trustpilot2026-08-25 · 5/5 | + | ||||
| “Being able to query and enrich our own ticket data directly from Claude, without exporting anything first, has turned QA and analytics from a sampled, manual process into something we can run on our entire ticket population.” | Justin B. | Trustpilot2026-08-18 · 5/5 | + |
Synthflow
7 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “The AI agents suffer from severe hallucinations, frequently deviating from their programmed instructions” | Small Business Owner | Trustpilot2026-05-04 · 1/5 | − | − | |||
| “I cancelled my subscription over 5 moths ago and continue to get billed each month.” | Tyler C. | Trustpilot2026-04-11 · 1/5 | − | ||||
| “the tools you actually need are locked behind their absurdly overpriced enterprise plan.” | Dan M. | Trustpilot2025-08-18 · 1/5 | − | ||||
| “The voice is the best I've found, unfortunately the entire rest of the platform is glitchy” | Keith D. | Trustpilot2025-05-24 · 2/5 | − | ||||
| “So far so good, I need more time with the application to see how well it is going to work for me” | Jordan | Trustpilot2025-04-18 · 5/5 | |||||
| “Our bots went down over a week ago and they will not get back to me over me trying to pay them money!” | Michael H. | Trustpilot2025-03-26 · 1/5 | − | ||||
| “I got charged for the free plan and even after cancelling the subscription I got charged Again.” | NS | Trustpilot2025-03-05 · 1/5 | − |
Zendesk AI agents
13 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “I made a ticket with Zendesk and apparently the length of the email responses is a known bug they are working on but with no ETA for a fix! So, for us, Email is unusable until it’s fixed.” | Fiona11 | Zendesk Community2026-09-08 | − | ||||
| “As a result, the ticket may remain in the human agent's queue without an effective SLA constraint, even though the customer is waiting for a human response.” | Christtttya | Zendesk Community2026-09-08 | − | ||||
| “Migrating from the legacy bot's Flow Builder to the new Advanced AI agent (Messaging / Web Widget), you'll notice escalation to a human has no configurable fields at all” | Kārlis S. | Zendesk Community2026-09-04 | − | − | |||
| “The best result I got so far was to have an instruction to give concise answers (or 1-2 paragraphs) but it doesn’t always work.” | Paul30 | Zendesk Community2026-09-01 | − | ||||
| “That combination (trigger gate + coordinated notifications + silent handoff) has been running reliably in production for weeks.” | Roger S. | Zendesk Community2026-08-28 | + | ||||
| “The issue I am seeing is that the generative reply aspect we cannot turn off. So my Ai agent when I place it in production replies to all emails.” | brandon62 | Zendesk Community2026-08-25 | − | ||||
| “It has certainly been a learning process to get this to work as needed!” | Jonathan S. | Zendesk Community2026-07-09 | − | ||||
| “I’ve been using the current “Essentials” agent since 2023, back when it was originally considered the “Advanced” agent, and that was a lot to learn.” | KROB | Zendesk Community2026-05-01 | − | ||||
| “Setting up AI Agents-Essential for email was trivial and works well. Reading the documentation for email for AI Agents-Professional makes my head spin with the level of complexity” | David W. | Zendesk Community2026-04-29 | + | − | |||
| “Underlying problem: tickets are considered resolved by AI even though the final response is provided by a human agent.” | Anne-Flore | Zendesk Community2025-11-27 | − | ||||
| “The pricing model of a fixed license cost plus the AI fixed cost plus the Resolution cost is too much.” | Bobby | Trustpilot2025-08-04 · 3/5 | − | ||||
| “It does throw some weird article suggestions now and then, especially if the question is a bit vague. But honestly, it's been decent overall.” | Karl13 | Zendesk Community2025-07-11 | + | − | |||
| “They count abandoned chats as automated resolutions that you have to pay for.” | Naila K. | Trustpilot2025-02-13 · 1/5 | − |
Zendesk Copilot
5 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “Auto Assist parses the "empty" response, assumes the customer ignored our questions, and suggests a follow-up response that politely asks the exact same diagnostic questions all over again.” | Paul30 | Zendesk Community2026-07-17 | − | − | |||
| “In fact, we already did talk about them, tried them, and decided not to buy them.” | Glenn14 | Zendesk Community2026-04-28 | − | ||||
| “They also added a mouseover 'feature' that pops up a ticket summary whenever you mouseover a ticket which is annoying to the extreme as the miniscule summary blocks the view plus is useless in what it portrays.” | DP | Trustpilot2026-03-06 · 1/5 | − | ||||
| “The ticket is not truly ready to close, so when the customer replies the same message gets triggered again.” | Louise19 | Zendesk Community2026-01-24 | − | ||||
| “Every time the customer wrote back, the same message was instantly written to them, providing an not so great experience, and somewhat highlighting, this was not a completely human experience.” | Aaran | Zendesk Community2025-03-03 | − |
Zendesk QA
1 reviews · collected Oct 8, 2026
| Quote | Reviewer | Source | Job | Accuracy | Handoff | Cost | Setup |
|---|---|---|---|---|---|---|---|
| “as when agent applied the macro the Auto QA does not pick it up and marks the agent down for it.” | Luaine | Zendesk Community2026-04-15 | − | − |