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Voice AI agents0 reviewsprofile updated Oct 8, 2026

Parloa

Enterprise platform for building, testing and running AI agents that answer contact center calls. By Parloa.

Too few public reviews to rate. We found 0 reviews about the AI itself; a share needs 10 that mention the point. The profile below sets out what Parloa publishes.

What it does

Parloa sells an AI Agent Management Platform for building and running customer-facing AI agents in enterprise customer service1. It includes an Agent Builder, Performance Lab for simulation and testing, and Parloa Lens for monitoring agents in production2. Parloa says its voice agents work in more than 140 languages2. Agents also run on web and in-app chat and on messaging channels3.

Channels
Voice, Chat, Messaging
Works with
Contact center platforms Genesys, Amazon Connect, Cisco, Avaya, Five9, Talkdesk, Zoom Contact Center, RingCentral, Vonage and UJET; CRMs Salesforce, Microsoft Dynamics 365, HubSpot, Pipedrive and Zoho CRM; help desks Zendesk, Salesforce Service Cloud, Freshdesk, Front and ServiceNow3.

Handing a conversation to a person

As Parloa documents it. Reviewers' experience of handoffs is in the shares above.

Calls can be passed with warm transfers and SIP-based handoffs3. Agents can store key conversation outcomes and forward them to CRMs and support platforms, so the person who takes over has the context4. The exact fields the person receives are not published.

Controls

Safety and review features, as Parloa documents them.

  • Performance Lab generates simulations from the agent's setup and tests each intent, tool call and handoff; generated tests stay in draft until a person reviews them5.
  • A/B testing runs the same tests against two versions of an agent and compares them5.
  • Recommended fixes are applied only with the customer's approval5.
  • Per-agent guardrails cover harmful or abusive content and off-topic conversations, and block attempts at social engineering, fake verification and role switching6.
  • Names, account numbers and personal details are redacted in real time; card data goes to a separate process that does not use an LLM6.
  • Configurable data retention, data residency through Parloa Zones, role-based access, multi-factor authentication, single sign-on and audit logs6.
  • Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR and the EU AI Act6.

Setup

Parloa says its low-code front end lets non-specialist teams build agents without the IT department1. Parloa says improvements can ship in days, not weeks1. Time to a first launch is not published.

What Parloa claims

The vendor's own figures. Shown as claims; never used in a result.

  • Parloa says customers see 70% lower cost per contact and 3x faster time to resolution1.
  • Parloa says OBI reached 99% routing accuracy for transfers while handling 1,500 calls a day2.
  • Parloa says AUTO1 Group scaled across 9 countries and 7 languages in 9 weeks2.
  • Parloa says it handles unlimited concurrent conversations2.

Not found in public sources

We looked for these and could not find them.

  • Public per-minute or per-interaction rates
  • Contract minimums
  • Exact data passed to a human agent at handoff
  • Public product documentation (docs require a customer login)

Sources

  1. [1]Parloa home pageParloa · accessed Oct 8, 2026
  2. [2]AI Agent Management PlatformParloa · accessed Oct 8, 2026
  3. [3]IntegrationsParloa · accessed Oct 8, 2026
  4. [4]August 2025 product releaseParloa · accessed Oct 8, 2026
  5. [5]Performance LabParloa · accessed Oct 8, 2026
  6. [6]Enterprise Security & GovernanceParloa · accessed Oct 8, 2026
  7. [7]PricingParloa · accessed Oct 8, 2026

Billing

Per minute

Consumption pricing: per minute for voice and per interaction for chat, with rates that rise with use-case complexity and a volume package bought up front; no public prices7.

The headline rate may leave out the model, speech and phone-line costs.

How AI support is billed

Reviews found

About the AI
0
Sources
0
Collected
Oct 8, 2026
Where we looked
  • Trustpilot parloa.com: 0 reviews
  • OMR Reviews: 0 reviews
  • PeerSpot: no reviews collected yet
  • Gartner Peer Insights: 403
  • G2: 403
  • GetApp: 403
  • Reddit: blocked

Also in Voice

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